Privacy Policy
1. Using your personal data
The purpose of this article is to provide a concise policy statement regarding the data protection obligations of APODESME. This includes obligations in dealing with personal data, in order to ensure compliance with the requirements of the relevant and applicable data protection law.
Personal data that are collected by APODESME shall be processed in accordance with the regulations in force applicable to the processing of personal data and, in particular, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April, 2016 applicable from 25 May, 2018 (hereinafter referred to as the “GDPR”).
1.1 Data collection and purposes
We collect personal data of any person who accesses and uses Our Website (subscription to Our newsletters, creation of a personal account, order of products or services from our Website, participation to events, etc.)
Personal data means any information relating to an identified or identifiable natural person (called the data subject). Personal data may be collected directly from you or indirectly.
. We process in particular personal data concerning your:
- Morphology, skin color, body measures
- Name, first name, address or shipping address, telephone number, email address and date of birth
- Detail orders and history of purchases
- Preferences
- Payment information (including billing information, payment method)
We collect personal data for:
- Define the shape of the lingerie most suited to the customer, client’s morphology
- Provide you with the products
- Taylor made lingerie created from data declared by the customer, client
- Manage the customer account: conduct check to identify you and verify your identity, shopping cart, orders, and shipping
- Manage customer relationship and notably respond to your requests, queries, returns, complaints
- Manage customer satisfaction (collecting opinions on the effectiveness of products and the customer experience)
- Allow computer and statistical processing to improve customer experience.
We collect and use your personal data based on one or many of the following basis :
- We have obtained your prior consent to the processing of your personal data;
- processing is necessary for the performance of a contract between you and Us;
- processing is necessary for compliance with a legal obligation to which We are subject.
We remind you that We do not sell Our products to persons under legal age and consequently do not collect personal data of those persons. We also ask you not to provide Us with such data.
In case you provide personal data to Us about someone else, you have the obligation to ensure you are entitled to do so and you hereby confirm you have obtain the prior consent of this person.
In such a case, We do not have to take any further steps required by applicable data protection laws and We may collect, use and disclose such information for the purposes hereof.
Personal data are processed for the period necessary for the purposes for which they have been collected and are kept for the duration of our commercial relationship and only for a period up to 1 year .
We may be required to transmit to Our advertising partners data concerning the items consulted by you when browsing the Website as well as the nature of your purchases if necessary, in order to display targeted advertisements to you on Our partner sites as well as on social networks, and to improve the relevance of the information which are offered.
APODESME, is responsible for processing the data collected. We may disclose your personal data to third-party providers acting on behalf of Us within the framework of the execution of the orders and the services proposed (including, and without this list being exhaustive : Our providers of means of payment or security of payments, Our logistics and delivery providers, etc). Such third-party providers are committed to obligations of confidentiality and are not allowed to use any of your personal data for any purposes other than the ones for which they access your personal data. In the event that this is required by law, your consent is obtained or a possibility of refusal is provided to you before any data transmission.
In accordance with applicable data protection law, you are entitled to specific rights, which are as following :
- Right of access to your personal data,
- Right to rectification of your personal data,
- Right to erasure of your personal data (right to be forgotten),
- Right to restriction of processing,
- Right to data portability,
- Right to object and right not to be subject to a decision based solely on automated processing, including profiling,
All requests for clarification concerning the personal data and/or the purpose of the processing implemented, as well as the exercise of the rights mentioned below will be made in writing by sending an email to DPO@apodesme.com or by mail at Apodesme S.à.r.l – 1-3 rue d’Eich – L-1461 LUxembourg.
In accordance with applicable data protection laws, You have the right to lodge a complaint with the Commission Nationale pour la Protection des Données using the appropriate form which may be found on the website: www.cnpd.lu
1.2 Data transfer outside the EU
We inform you that the personal data we collect may be transferred to third-party providers located outside the European Union and not determined as offering an adequate level of protection for personal data (in the context of e-mailing campaigns or management of technical logs of the Supports (see “Technical data (logs)” below for example)). In such a situation, transfer of personal data will be under an agreement which covers the European Union requirements for the transfer of personal data outside the European Union (such as the standard contractual clauses adopted by the European Commission which are considered to offer sufficient safeguards in light of the applicable data protection rules).
1.3 Support Forms
Website may ask you to provide information through forms, for example when creating an account. In order to allow their validation, you must fill in all the fields displayed in the forms which will be presented to you, with the exception of the fields indicated as optional.
1.4 Address and telephone number
The postal address and telephone number are necessary for processing and managing orders as well as for commercial relations between Us and you.
We may use this personal data for commercial prospecting purposes. At any time, you have the possibility of opposing it in a simple and freeway by sending an email to DPO@apodesme.com or by mail to the following address: APODESME 1-3 rue d’Eich, L-1461 Luxembourg, LUXEMBOURG.
We can use your mobile phone number for order management and can also use it for commercial prospecting purposes. At any time, the customer has the possibility of opposing it in a simple and free manner by sending an email to DPO@apodesme.com or by post to the following address: APODESME 1-3 rue d’Eich, L-1461 Luxembourg , LUXEMBOURG.
1.5 Cookies
We also use cookies in accordance with current legislation. When viewing the Website, cookies are placed on your computer, mobile or tablet. The Website is designed to be particularly attentive to the needs and expectations of Our customers and cookies are used, among other things, to recognize you when you return to the website, to allow you to access your account, to manage and store your shopping cart itself. When not connected to your account, cookies allow to memorize your consultations and personalize the offers we offer you.
A cookie is a small text file placed on your computer, mobile or tablet when you visit a site or view an advertisement. They aim in particular to collect information relating to your navigation on the websites and to send you personalized services. In your computer cookies are managed by your internet browser. We also use the “localstorage” of the browser which has the same operating principle as cookies.
Users can desactivate the use of these cookies at any time by selecting the appropriate parameters in their browser. The action of deleting cookies also removes the “localstorage” from the browser. However, this deactivation will have the consequence of preventing access to certain functionalities of the site allowing the personalization of the services offered by you.
When you browse the Website, cookies from third-party companies (for example, advertising agencies or partners) may be placed on your computer, tablet or mobile in order to identify your centres of interest through the products viewed or purchased on Our Website and personalize the advertising offer addressed to you on Our Website or outside of Our Website.
1.6 Security measures taken to ensure the protection of personal data
We implement all technical means in accordance with the rules of the art to maintain the integrity, security, confidentiality of data and in particular to prevent it from being distorted, damaged, or from unauthorized third parties having access to it.
When placing the order, no bank data is collected or stored by Us. We use the services of PCI-DSS certified providers to ensure payment security.
1.7 Technical data (logs)
The technical data for the use and operation of the Website (log files) are used only for the security and quality of the Website (detection of possible intrusions or errors). They are kept in accordance with the applicable legislation.
